Help & Frequently Asked Questions

Last Updated: 30 October 2025

1. What is PlayGalaxy?

PlayGalaxy is an online catalogue of browser games. We work with professional game distribution partners and publishers to embed their games on our site so that you can play instantly in your browser with no downloads or installers.

2. Do you make the games on PlayGalaxy?

No. PlayGalaxy is a publisher and curator, not a game development studio. All games remain the property of their creators and distribution partners. We focus on selecting quality titles, organising them into categories and providing an easy way to discover and play them.

3. Is PlayGalaxy free to use?

Yes. You can browse and play games on PlayGalaxy for free. Some games may include optional in-game purchases or rewarded ads that are controlled by the game’s publisher. PlayGalaxy itself does not sell items directly to players.

4. Why do I see ads?

Advertising helps keep PlayGalaxy free to use. Ads may appear on our pages or inside the game iframe depending on the integration with our partners. We try to avoid overly disruptive formats and comply with the AdSense and platform policies we are subject to.

5. Do I need an account to play?

In most cases you do not need to create an account on PlayGalaxy to start playing. Some games may have their own internal profile or progress system, which is handled by the game provider, not by PlayGalaxy.

6. Are the games safe?

We only embed games that come from trusted distribution partners and we perform basic technical checks before listing a title. Games run in a sandboxed iframe. However, you should still keep your browser and operating system up to date and avoid sharing personal information in any external links or chats that a game might provide.

7. How do you choose which games to show?

We look at several factors: the quality of the gameplay, how well the game runs in a modern browser, whether the content is appropriate for a broad audience, and how it fits into our existing categories. Our full process is described in the Game Curation Policy.

8. Are these games suitable for children?

Many games on PlayGalaxy are family-friendly, but not every title is designed for children. Some may include mild cartoon violence or themes aimed at teens or adults. Parents and guardians should review each game first and decide what is appropriate for their family.

9. I’m a developer or publisher. How can my game appear here?

If your game is already distributed through a platform that we work with, it may become eligible to appear on PlayGalaxy as part of that catalogue. For other partnership questions, you can contact us at privacy@playgalaxy.games with details about your game and distribution model.

10. A game is broken or loads endlessly. What can I do?

First, try refreshing the page or checking your network connection. If the issue continues, please let us know using any feedback link on the site or by emailing privacy@playgalaxy.games. Include the name of the game and what went wrong so we can pass the issue on to our partner or temporarily remove the game.

11. How do I control or mute sound?

Most games include their own sound and music settings inside the iframe. Look for a small speaker icon, cog wheel, or pause menu inside the game window. Your browser and device volume settings will also affect the sound level.

12. How do you handle my data?

We aim to collect as little personal information as possible. For more details about analytics, cookies and how to exercise your rights, please read our Privacy Policy.

13. How can I contact you?

For privacy questions, partnership requests or game reports, you can reach us at privacy@playgalaxy.games.